HOW LONG DOES SHIPPING TAKE?
You will typically receive your rose gold package 5-10 business days from the day your order is placed. Shipping hours are Monday-Friday 9:00 AM to 3:30 PM. With exceptions during the holiday season or inclement weather. In those cases shipping may take slightly longer. With standard post office or UPS shipping we CANNOT guarantee your exact delivery date. All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. Incomplete or incorrect address information is the major cause of shipping delays, please check that the address information on your order is correct and complete. It’s advised that you plan accordingly and place your order 2 weeks prior to your hair appointment.
DOES HERSTORY HAIR OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping to most countries. We utilize the US Postal Office for international shipping. It can take 7-14 business days before your rose gold package is delivered. You are responsible for paying any customs fees or import duties required upon delivery. These charges are not within our control and we have no way of determining what they will be as they vary widely from country to country. We suggest contacting your local customs office for more information.
HOW MANY BUNDLES WILL I NEED?
There are a few factors that play a part to how many bundles will be needed. These include the style you choose, the lengths selected and the size of your head. A minimum of 2 bundles for a natural looking sew-in, 3 or more for a more fuller look. Our rule of thumb is: Up to 18 inches is a minimum of 2 bundles Over 18 inches 3-4 bundles The number of bundles depends on the look a Queen is going for. Some Queens prefer a minimum of 3 bundles, some prefer 4 bundles. It varies by their desired style.
DOES HERSTORY HAIR ACCEPT RETURNS?
Herstory Hair maintains a high level of quality assurance. We go through a very rigorous process to make sure you are receiving the best quality product possible. We will accept returns within 7 days of receipt of your rose gold package. The products must be sent back to us in order to process the return. In the return package please include all items for return and your original invoice. We will not accept any items that have been used or altered (brushed, combed, picked, cut, use of styling tools on hair, removed from weft, processed, unraveled, removal of zip ties, removal of original tags) in any way. In other words no change to the integrity of the product is allowed. Bundle deals cannot be separated into individual units to be returned. Any merchandise that is received with any of these conditions will return and back to you without issue of a refund. If items meet the return requirements we will issue a refund to the original form of payment within 3 business days, the time you receive the refund is subject to your bank’s processing time. Final sale items are not eligible for return or exchange.
What is Raw hair?
Raw hair refers to hair that has been collected from one donor and has not been chemical treated or altered in any way. This means the hair still has its cuticle intact and is in its natural state.This makes every bundle unique. Each bundle will differ in color and may have a lightly different wave or curl pattern and that's O.K.It can be professionally cut and colored to your desire with ease. Raw hair is high quality and valued for its natural appearance and longevity. Our raw hair can last up to 4 years with proper care.
What is Virgin hair?
Virgin hair is collected from a single donor and has not been chemically treated. It is cuticle aligned, however, it has been subjected to other forms of processing such as steam or heat to alter its natural appearance. I.e deep wave. Herstory Hair is ethically sourced just for you, this eliminates chances that your bundles will be mixed with synthetic fibers, “floor” hair, or collected from multiple donors which always results in temporary luster, matting/shedding and hair that won't curl.
What is double drawn?
This is an additional process in which shorter hairs are removed from each bundle by hand. Therefore the hair is full and thick from top to bottom. Virgin hair is typically single drawn, so there are a lot of shorter hairs on top which makes the bundle thinner on the bottom. Double drawn is best.